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cricket24 operates under a defined set of terms that govern how your account, transactions, and access to our platform work. Whether you fund your account via Nagad, Upay, or another supported route, these terms set out your rights and our obligations — and access depends on your local law and eligible regions.
These terms apply to all accounts registered and accessed through cricket24. Your use of this platform — including deposits made via Nagad or Upay, account registration, and access to any game content — is subject to the laws of your jurisdiction. We do not make representations about the legality of online betting in every region; it is your responsibility to confirm that accessing this platform is permitted under the laws applicable to you. Where local law restricts or prohibits access, these terms do not override that restriction. We collect and process account data in line with our privacy policy, which is published separately and accessible from your account dashboard. Transactions processed through Nagad and Upay are subject to the terms of those payment providers in addition to ours. If a conflict arises between a payment provider's terms and ours, our terms govern the account relationship while the provider's terms govern the payment channel itself. We may update these terms from time to time; continued use of your account after an update constitutes acceptance of the revised terms. Material changes will be communicated through your registered account contact.
Nagad transactions are processed through the Nagad mobile wallet network. Our terms govern the account side of each transaction; Nagad's own terms govern the wallet transfer.
Upay is available as an alternative deposit and withdrawal route. The same split applies: we govern the account record; Upay governs the wallet movement.
Access from Bangladesh is subject to applicable local law. We do not confirm eligibility on your behalf — check your local regulations before registering.
We publish updates to these terms on this page. Your account dashboard will reflect the current version date. Continued use after a change means you accept the updated terms.
Not every aspect of your experience on cricket24 falls under a single policy document. This section clarifies what our legal terms directly govern and where third-party terms take over.
Registration, login, identity verification, and account suspension or closure are fully within the scope of our terms. Any dispute about account status is handled through our published support routes.
Deposits and withdrawals recorded in your account dashboard are covered by our terms. The movement of funds through Nagad or Upay is additionally governed by those providers' own terms and conditions.
Game content, odds displays, promotional notices, and all material published on cricket24 fall within our terms. We are responsible for what appears on our platform.
External links, payment provider interfaces, and any service operated by a party other than cricket24 are outside our direct policy scope. We are not liable for third-party terms or practices.
You have practical rights over the information and activity tied to your cricket24 account. These are not abstract entitlements — each one maps to a step you can take directly. To review your transaction history, open the account dashboard and navigate to the transaction log; every deposit and withdrawal processed through Nagad or Upay is recorded there with a timestamp and status. If any account detail — your registered contact, payment method, or personal information — is incorrect, you can submit a correction request through the support channel. We will process it and confirm the update in writing. If you have a question about how your data is used or stored, raise it through the policy contact route listed in the support section below. We aim to respond to policy queries within a reasonable timeframe, though we do not publish a fixed SLA. You may also request that your account be closed; submit that request through support and we will confirm the closure and the status of any remaining balance.
Your full transaction history is available in the account dashboard. Filter by date or payment method to locate any specific Nagad or Upay entry.
Submit a correction request via support if your registered name, contact, or payment details are wrong. We confirm all changes in writing.
Use the policy contact route in the support section to ask about data use, retention, or any term you want clarified. We respond to each query individually.
You may close your account at any time by contacting support. We will confirm closure and advise on any outstanding balance before processing.
For any question about these terms, your account rights, or a transaction dispute, use one of the contact routes below. We do not publish response time commitments, but every query submitted through a published channel is logged and assigned.
Open the chat widget from any page on cricket24 to reach the support team directly. Use this route for account access issues or urgent transaction queries.
Send policy or account queries to the support email address listed in your account dashboard under the Help section. Include your account reference for faster handling.
The Help Centre in your signed-in account area contains published answers to common policy questions, including how to request data corrections and account closure steps.
We handle account and transaction data with a defined set of practices. Here is what that means in practice for your cricket24 account.
We collect only the account and transaction data needed to operate your account, process Nagad and Upay transactions, and meet our legal obligations. We do not sell your personal data to third parties.
We use cookies to keep your session active, remember your payment preferences, and measure how the site is used. You can manage cookie settings through your browser; some features require session cookies to function.
Your account is protected by password authentication. We recommend using a unique password and reviewing your login history in the account dashboard if you suspect unauthorised access.
We retain account and transaction records for as long as required by applicable law and our operational obligations. After account closure, data is retained for the legally required period before deletion.
These are the questions we receive most often about our terms, your rights, and how policy applies to your account.
Access to cricket24 depends on your local law and eligible region. Our terms apply to any account registered and used through cricket24, but we do not confirm legal eligibility on your behalf. Check whether online betting is permitted under the laws that apply to you before registering.
Your transaction history and account details are visible in the account dashboard after you log in. For a broader data query — such as what personal information we hold — submit a request through the support email listed in your Help section and include your account reference.
Yes. If your registered contact, name, or payment details are incorrect, contact support through live chat or email with the correction you need. We confirm all account changes in writing once processed.
After closure, we retain your account and transaction records for the period required by applicable law and our operational obligations. Once that period ends, the data is deleted. Support can advise on the expected retention period for your account type.
The account side of every Nagad and Upay transaction — the record, the balance update, and any dispute about what was credited — falls under our terms. The wallet transfer itself is also subject to Nagad's or Upay's own terms. Both sets of terms apply simultaneously.
We publish updates on this page and note the revision date. For material changes, we will contact you through your registered account details. Continuing to use your account after a change is published means you accept the updated terms.