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Fund your cricket24 account through Nagad or Upay — both are available directly from your account dashboard, so you can move money without leaving your phone. Access depends on your local law and eligible regions.
Open the deposit section inside your cricket24 account and you will see Nagad and Upay listed as the available local routes. Select the one already on your phone — most accounts in Bangladesh have Nagad ready to go, while Upay works just as smoothly for those who prefer it. Enter the amount that fits within the limits shown on screen, confirm the transfer from your wallet app, and the balance appears in your account. We do not add fees on our side, but always check the fields your account shows you before confirming. The whole path runs from your phone without switching devices.
Log in and navigate to the banking section of your account. The deposit option is in the main account menu.
Select your preferred local wallet from the options shown. Only methods available for your account region appear here.
Type the deposit amount within the minimum and maximum shown on screen. Do not enter an amount outside those displayed limits.
Approve the transfer inside your Nagad or Upay app. Once confirmed, your cricket24 balance updates to reflect the deposit.
Withdrawals follow a similar path to deposits. Head to the banking section of your account, pick the withdrawal tab, and choose the wallet you want to receive the funds — Nagad or Upay. The amount field will show the range your account currently allows; enter a figure within that range. Before the transfer processes, your account may ask you to complete a verification step if your identity details are not yet confirmed. Follow the fields shown on screen exactly — we cannot process a withdrawal to a wallet that does not match the name on your account. Once submitted, the status updates in your transaction history so you can track where the request stands.
Inside the banking section, select withdraw. Your available balance and the permitted withdrawal range are displayed before you enter any amount.
Choose Nagad or Upay as the destination. The wallet must be registered under the same name as your cricket24 account.
Type an amount within the limits shown. Amounts outside the displayed range will not proceed to the next step.
Confirm the request. Your transaction history will show the current status so you know when the transfer has moved forward.
Before your first withdrawal, your account will prompt you to verify your identity. The fields and documents required are shown directly inside your account area — follow only what appears there, as the exact requirements depend on your account status and region. Do not send documents through any channel other than the upload path shown in your account. Once you submit, the status of your verification is visible in the same section so you are not left guessing. If a field is unclear, the account help section explains what each one expects. Keeping your account details consistent — the name on your wallet matching the name on your account — avoids the most common delays at this stage.
After logging in, your account dashboard will show a verification notice if your identity check is still pending. Follow the link shown there.
Your account displays the specific fields required for your region. Fill in exactly what is asked — do not add extra documents unless the screen requests them.
Use the upload path inside your account. Documents sent by other means cannot be processed and will not update your verification status.
Once submitted, the status is visible in your account area. Return there to see whether additional steps are needed before your withdrawal can proceed.
Your cricket24 account is configured for the local wallet routes most used in Bangladesh. Each method below is accessible from the banking section of your account — select the one that matches the wallet on your phone.
Primary deposit and withdrawal route. Select Nagad in the banking section and confirm the transfer inside your Nagad app.
Reliable alternative wallet route. Works the same way as Nagad — choose it from the payment screen if it is your preferred option.
Check your account banking section to see whether bKash is available for your account region at the time of your transaction.
Bank transfer may appear as an option depending on your account status. Follow the fields shown in your account for routing details.
Every deposit and withdrawal you make through cricket24 generates a record on both sides — your wallet app and your account transaction history. Keeping these in sync helps you confirm that a transfer landed correctly and gives you the reference details needed if you ever contact support.
Each transaction in your cricket24 account history carries a reference number. Note this alongside the matching reference in your Nagad or Upay app so both sides of the transfer are linked.
Your account history shows status labels such as pending, completed, or under review. A pending status means the transfer is still being processed; completed means the balance has moved.
The full history of your deposits and withdrawals is available in the banking section of your account. Filter by date or type to find a specific transaction quickly.
Take a screenshot of the wallet confirmation and note the cricket24 reference number at the time of the transaction. This is the evidence support will ask for if a transfer needs to be checked.
Your account security on cricket24 starts with the steps you take when setting up and verifying your details. We have built the banking flow around wallet ownership checks and identity matching so that funds only move between accounts that belong to the same person.
Always access your account through the cricket24 domain. Bookmark it directly rather than following links in messages to make sure you are on the right page every time you log in.
Your withdrawal wallet must be registered under the same name as your cricket24 account. This matching step is how we confirm that payouts go to the right person.
We only process transfers to wallets you have verified as your own. Do not use a wallet registered to another person, as this will prevent your withdrawal from completing.
If a transaction does not match your records or a status has not updated, contact our support team through the help section inside your account. Keep your reference number ready when you reach out.
These are the questions we hear most often about deposits, withdrawals and account verification on cricket24. If your question is not here, the help section inside your account has further detail.
Nagad and Upay are the configured local wallet routes on cricket24. Both appear in the banking section of your account. Availability depends on your account region and local eligibility at the time of the transaction.
Once your Nagad or Upay transfer is confirmed in your wallet app, your cricket24 balance updates. Check the transaction history in your account banking section — a completed status confirms the funds have arrived.
Your account will prompt you to verify your identity before your first withdrawal. Follow the fields shown in your account area and upload documents only through the portal there. The status updates in the same section once submitted.
Pending means the transfer is still being processed. Check that the wallet name matches your account name exactly — a mismatch is the most common reason a withdrawal stays pending. Contact support with your reference number if it does not move forward.
The minimum and maximum amounts for each transaction are shown on screen when you enter the amount field. These limits depend on your account status and the payment method selected, so check the displayed figures each time.
Note the reference number from your wallet app and check your cricket24 transaction history. If the records do not match after a reasonable wait, contact support through the help section inside your account with that reference number ready.